Sign in and password

Screenshots in the console guide show the Thai interface; the English labels are given in bold.

Sign in

1. Open https://portal.finixpay.app in a current version of Chrome, Edge, Safari or Firefox.

2. Enter Email and Password, then click the sign-in button.

   

3. If 2FA is on, enter the 6-digit code from your authenticator app. See 2FA.

Note

• “That email or password isn’t right.” means a wrong email or password (passwords are case-sensitive).
• After several wrong passwords, sign-in for that email is paused, starting at 1 minute and rising to 15 minutes. During the pause the same message is shown even for the right password. Wait and try again.

Your session belongs to the browser tab. If you close the tab or open the console in a new tab, sign in again.

Forgot your password? There is no self-service reset. Contact support from your registered email.

Change your password

Open Profile from the user icon at the top right. Under Change password enter the Current password, New password and Repeat new password, click Update password, then Confirm.

The new password needs at least 8 characters with lower case, upper case, a digit and a symbol (!@#$%^&*_-+=). Changing it signs out your other sessions.

Language and log out

Switch language with the language button at the top right. To log out, click the user icon and choose Log out.