Contact support

Email support@example.com from the email registered with your partner account, or use the chat channel you already have with the team.

Include: partner name or code, the user’s email, the time (Thailand time), the full error message with its reference ID (req_...), the payment UUID or partner order ID, and for disputed pay-ins the transfer slip. For API issues add the requestId, endpoint and error.code; for webhooks the payment UUID, URL and callback response status.

Danger

Support never asks for passwords, 2FA codes or your API secret. Never send them.

The provider handles: password and 2FA resets, deactivating or changing users, IP allow-list changes (for accounts without a Partner group user), test keys, fee plans and limits, canceled pay-ins that were paid, approving withdrawals, add funds and payouts in review, and payer aliases.