Balance, withdrawals and add funds
When the balance changes
Section titled “When the balance changes”| Event | Balance | Available balance |
|---|---|---|
| Pay-in succeeded | Up (amount minus fee) | Up |
| Payout created | No change | Down (amount + fee held) |
| Payout succeeded | Down | No further change (already held) |
| Payout canceled | No change | Hold released |
| Withdrawal requested | No change | Down (requested amount held) |
| Withdrawal succeeded | Down | No further change |
| Withdrawal declined | No change | Hold released |
| Add funds succeeded | Up (amount minus add-funds fee) | Up |
Available balance = balance − amounts on hold. Amounts on hold are unfinished payouts (including failed ones) and withdrawals that are awaiting approval or processing. New payouts and withdrawals can use only the available balance.
See both figures on Home (Overview) or with GET /v1/account.
Withdrawals
Section titled “Withdrawals”A withdrawal transfers money from your balance to your company’s bank account or crypto wallet. Partner users request it on the Partner withdrawals page or with POST /v1/withdrawals.
- Request: enter the amount in THB and the destination (bank account, or crypto wallet with currency and network). The amount is held immediately and the request is Awaiting approval (
pending). - The provider reviews and transfers: the status is Processing during the transfer.
- Finished: Completed (
succeeded) when paid, or Declined (rejected), which releases the hold.
Rules:
- The amount must not exceed your available balance.
- Only one request can be awaiting approval or processing at a time.
- The total per day (Thailand calendar day) must not exceed your daily withdrawal limit, if one is set.
- A withdrawal fee from your fee plan applies; you receive the requested amount minus the fee.
- You can withdraw in USD or USDT. The THB amount after the fee is converted at the latest exchange rate.
Add funds
Section titled “Add funds”Add funds when you need a higher balance, for example to cover payouts.
- Transfer money from your company account to the account the provider gave you, and keep the slip.
- On the Partner add funds page click Add funds, enter the amount, transfer date and source account, attach the slip and save. The request is Awaiting approval (you can still edit it).
- The provider checks the incoming money and approves it. When Completed, the amount minus the add-funds fee is added to your balance.